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Efficiency:

Lyss wants to know why people don't just get out of their cars rather than wait in the long Dunkin Donuts drive-through line. Could it be laziness? It's a reasonable question and I think I know the answer.

In most Dunkin Donuts these days, nearly all the employees are working the drive through window and maybe one guy, usually one of the drive through people doing extra duty, man the counter. I've parked and gone in and waited behind one other walk-in customer while the last car in the drive-through line came and went long before I got my medium black coffee. Now I drive through. It's just faster.

And the coffee's good for you, to boot.

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