There's not much the T can do about the fare hikes and interest debt that's piling up for all those expansion projects. Same goes for the stressed infrastructure, Charlie system problems, even those non-working emergency speaker systems. Much of this you can blame on politics and politicians.

But employee rudeness? That's fixable. Four to eight hours of employee training won't do it, though. A customer service culture needs to be established. Maybe the Registry could offer some tips. (I know, that was un-called for.)

And, yes, customers can be a challenge, but you know what they say about who's always right.